Shipping & Returns

 

Items will ship via USPS within 2-4 business days. AUSTIN ALANS is not responsible for items lost, stolen or damaged while in transit. Please contact your local USPS for assistance once they take possession of the package.
Shipments occur only on weekdays and delivery times are not guaranteed.
Orders placed after noon on Friday will be processed on Monday.
Standard shipping is $10 for online orders.
We do offer FREE local pickup on all orders. This is an option to select during checkout. You will receive an email once your order is ready for pickup.

CHANGING AN ORDER:
If you need to make a change to an order, please call 919-435-0128 or email at tiffany@austinalans.com within 1 hour of placing the order. We ship fast, therefore the time to make any changes is small. Please provide the order number, item name/number and what change you want to make. We’ll try our best to assist you.

CANCELING AN ORDER:
Once an order has been shipped it cannot be changed or canceled. Please follow the return policy for items that need to be returned. You can contact us at 919-453-0128 or email at tiffany@austinalans.com and we can try to cancel the order if it hasn’t been processed yet.

N-STORE RETURNS:
In-store purchases may be returned or exchanged within 14 days of purchase. Returns will be issued as store credit to. Gift returns will be issued to a gift card. We do not offer refunds to the original form of payment.

The original receipt must be presented for all returns or exchanges.

All items must be unworn, unwashed, undamaged, in their original packaging (when applicable), and have all original tags attached. Food items, final sale and discounted items are not eligible for return or exchange.

ONLINE RETURNS:
Online purchases may be returned or exchanged within 14 days of delivery. Returns will be issued as store credit. Gift returns will be issued to a gift card. We do not offer refunds to the original form of payment.

All items must be unworn, unwashed, undamaged, in their original packaging (when applicable), and have all original tags attached. Food items, final sale and discounted items are not eligible for return or exchange.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable. Once your return is received and approved, the cost of the returned item(s) will be issued as store credit to your customer account.

Please CLICK HERE to print and fill out the return form and ship it with your item(s)

Holiday Return Policy

Extended Holiday Returns

Items purchased between November 1 – December 24, 2026 may be returned or exchanged through January 10, 2027, provided they meet our regular return policy requirements.

  • All returns are issued as store credit.
  • Refunds will not be issued to the original form of payment.
  • Gift returns will be issued as a store gift card that never expires.

Christmas Merchandise – Final Sale

All Christmas-themed merchandise is FINAL SALE and cannot be returned or exchanged.



DAMAGES OR INCORRECT ITEMS RECEIVED:
If you believe that you received an item(s) that is defective or we shipped incorrect item(s) to you, please contact us at tiffany@austinalans.com within 3 business days of receiving your shipment or item(s) cannot be returned.

Please CLICK HERE to print and fill out the return form and ship it with your defective or incorrect item(s)